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Active Listening Techniques Learned as a Lifeline Support Worker
Monday, February 01, 2021, 8:00 PM - 9:00 PM EST
Category: Class - live

Active Listening Techniques Learned as a Lifeline Support Worker

With Nathalie Branstma

Description 
In 2017 I volunteered as Lifeline Support Worker that offers free, confidential and anonymous telephone support to callers in distress. Callers ranged from people who just moved to Japan and experienced culture shock, to men and women who suffered severe trauma, including sexual and physical abuse. The most difficult conversations were those with people who contemplated suicide. In this tele-class I share core active listening strategies I used on the line, which are valuable skills to use in both your professional and personal life.

 

  • ICD Classes are free to Premium Subscribers and $29 for standard subscribers.
    Members of the public may register at a cost of $39.

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