Subscriber FAQ

• Subscribers have 3 separate logins: ICD® Website, ICD® Vault, and ICD® LINK on Basecamp.
• To log in to the ICD® Website (to view credits and make purchases):
  • On the ICD website, click on the Login button located in the upper right-hand corner of the page. Just request access to the ICD Vault, which is available to all Premium and Premium Plus Foundation Certificate Subscribers. You will receive a welcome email with a password reset link that must be used within 7 days.
  • Your default username is the email address you previously used for ICD classes (unless you changed it!)
  • If you cannot remember your password, click on the link to get a new one.
• To log in to the ICD® Vault:
  • You must request access to the ICD Vault, use the contact form, which is available to all Premium and Premium Plus Foundation Certificate Subscribers. You will receive a welcome email with a password reset link that must be used within 7 days.
  • If you have already received and reset your password. Navigate to this page and enter your email. As a Premium or Premium Plus subscriber, you have access to all ICD content through the ICD Vault’s Recent Classes and Continuing Education sections.
• To log in to ICD® LINK on Basecamp:
  • You should have received an invitation to join Basecamp. It will allow you to create a username and password.
  • If you need a new invitation, use the contact form, and we will add you to the site.

• We have a new ICD Vault. To access the ICD Vault, you will need a separate sign-in, using the email you use for ICD communications.
• You must request access to the ICD Vault, use the contact form, which is available to all Premium and Premium Plus Foundation Certificate Subscribers. You will be sent a welcome email with a password reset link, which must be used within 7 days.
• If you have already received and reset your password. Navigate to this page and enter your email. As a Premium or Premium Plus subscriber, access all ICD content through the ICD Vault’s Recent Classes and Continuing Education sections.

• Looking for a class on a specific topic? Look under the Continuing Education content by certificate area.
• Looking for a Recent Class? Look under the Continuing Education content at Recent Classes.
• Looking for classes required for a Level I or Level II Certificate? Register for the Certificate by filling out the “apply here” form on the relevant website page. You will receive a key to be enrolled in the Certificate.
• If you still have trouble accessing classes in the LMS, use the contact form, and we will assist you.

• As we transition to the new LMS, your credits are available in 2 different places.
  • All your confirmed  live  classes in the new system are visible in your submissions folder in your ICD profile and will be added to your profile under Continuing Education Credits.
    • To see your Continuing Education Credits on the ICD website:
    •  Sign in to the ICD website (not the LMS)
    • On the main profile page (with the grey box with your name on it) click on ICD Continuing Education Credits in the menu ribbon
  • In the LMS, when you listen to the full recorded class (let it play to the end, not just until after the code number) and complete the class assessment in the LMS, your credits will show in your transcript on the LMS. (If you have been working on a certificate before February 3 and have advised ICD of this, those credits will be transferred to your LMS transcript.)
    • To see your Credits in the new LMS:
    • sign in to the LMS
    • Under the menu click on Transcript
• If you need documentation of your education outside of ICD … access your Continuing Education Credits and Transcript as above, print to pdf or hard copy.
• If you need assistance, please contact us

• Navigate to the appropriate Certificate page on the ICD website and click the Enroll Online button or clickable link. Fill out the application and pay the fee. You will be sent an access key for the certificate content.
• Complete the required content (classes for Level I and classes and exams for Level II) in the ICD Vault and receive credit.
• If you need classes added from the previous ICD Vault, contact us and we will transfer your certificate-related credits.
•  After completing the requirements, printable Certificates will be issued automatically in your ICD Vault transcript. Certificates are reviewed weekly, usually on Fridays, and entered on your profile on the ICD website.

• Certificates show up as competencies in the ICD Vault.
• ICD^® certificates are visible in your profile on the ICD website, where they are also visible to potential clients
• The certificates on the ICD Vault are transferred weekly to the ICD website.
• The public does not have access to the transcripts in the ICD Vault.

• Our usual response time for subscribers is the next business day. If you don’t hear from us within three business days, please reach out again.
• Please understand that ICD does not have any full-time staff.  We generally don’t respond on weekends – please be patient while we rest and recharge!
• How to reach ICD:
  • Use our Contact Form ; this is sent to a general email that is monitored weekdays, and your request will then be forwarded to the appropriate director.
  • The ICD phone number is +1 800-674-7818. This leaves a message at the general ICD email address, which is checked during weekdays.
  • Use Link for subscriber communication. You can go there and post your questions as well.

• Click on menu item SUBSCRIBERS
• Click on Subscriber Profile

All live classes start at either 2 pm or 8 pm Eastern time.  Check the calendar or the materials sent to you to verify the start time.

• Premium and Premium Plus subscribers are automatically registered for all classes and will receive an email with the handouts, confirmation form and Zoom information a few days before the class.
• Emeritus subscribers can register for a single class by opening the calendar, clicking on the event they want to register for, and using the correct form. They will receive an email confirmation when the process is complete.  There will also be a registration record in your profile under SUBMISSIONS.

• When this happens, it is usually because the person is a Premium or Premium Plus subscriber and registration is not required.  They will automatically receive the materials, forms and Zoom information.
• For Events, if you have already registered, you will receive an error message.  Check your profile under SUBMISSIONS for an event registration

• A couple of days before the class you will receive a class information email with the handouts, confirmation link and a Zoom link for the event.
• Please note that each event has a unique link
• When the event is about to begin, you will have access to the ICD Zoom Room
• You may also join after the event has started

• In the class information email, there will be a link to the “Confirmation Form.” Click on that link to submit your codewords.
• Once submitted, you will receive an email confirmation of the submission
• ALL of your submissions can be viewed in your profile, under SUBMISSIONS
• We will ONLY contact you if there is an anomaly with your codeword submission
• If you do NOT hear from us, your submission shows up as a credit within a month of the class

• Your HOME address is for ICD use only. Your BUSINESS address needs to be populated to ensure you appear in the Directory. Note: No full address will be visible, as listed below:
  • Business City
  • Business State/Province
  • Business Country
  • Zip code (international subscribers leave blank or enter 00000)
  • Email
  • Website
  • Phone
• Zip or Postal Codes are very helpful in the Directory.
• If you are not appearing in the Directory, look for someone else in your area who DOES appear, and see how they have filled in their information.
• Any issues, please use the contact form to reach us

• If you are due to re-subscribe, you will receive a series of email notices
• This email includes an invoice and an invitation to re-subscribe. Just click on the invoice or follow the link to pay
• If you have any difficulties, please use the contact form to reach us.

Here are downloadable logos. For more information on logo use guidelines, please use the contact form to reach us.

• Sometimes it takes time for the browser to re-fresh, please allow at least 5 minutes.
• Check back tomorrow, and if it’s still not there, please use the contact form to reach us.

• You may upload another image such as your company logo in that space.